RETURN POLICY
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We want you to love your purchase from hamiltonsanta.com. If you’re not completely satisfied, here’s our return policy:
1. Return Eligibility
- Items must be returned within 30 days of delivery
- Products must be unused, in original condition with tags attached
- Original proof of purchase required
2. How to Return
To initiate a return:
- Log in to your account at hamiltonsanta.com/account
- Select “Order History” and choose items to return
- Print the prepaid return label (where applicable)
- Pack items securely in original packaging
3. Return Shipping
- Customer pays return shipping unless item is defective/damaged
- Original shipping fees are non-refundable
- We recommend using a trackable shipping method
4. Refund Processing
- Approved refunds issued within 5-10 business days
- Refunds credited to original payment method
- Allow additional time for your bank to process
5. Exchanges
We offer exchanges for:
- Size exchanges (subject to availability)
- Same style/color exchanges
Start exchanges through your account at hamiltonsanta.com/exchanges
6. Non-Returnable Items
Cannot be returned:
- Final sale items (clearly marked)
- Used or damaged merchandise
- Personalized/customized products
7. Damaged/Defective Items
If you receive a defective product:
- Contact us within 7 days via hamiltonsanta.com/contact
- Provide photos of the issue
- We’ll arrange replacement or full refund
8. International Returns
- Customers outside the U.S. responsible for:
- Return shipping costs
- Any customs/duty fees
- Refund amounts exclude original shipping
9. Store Credit Option
May be offered in lieu of refund:
- No expiration date
- Redeemable at hamiltonsanta.com
- Issued immediately upon return approval
For complete details, visit our Help Center at hamiltonsanta.com/help